All posts
Repair 2026-06-02 Rakesh Sharma
How a 1-shop repair business scaled to 12 outlets
A case study of how Sharma Mobile Centre grew using oRRbit + WhatsApp marketing.
From 1 shop in Indore to 12 in MP
In 2019 we had a single 200 sq ft shop. Today we run 12 outlets across 4 cities and service 2,000+ devices a month.
Here's what changed:
1. Digital job sheets
Paper sheets used to get lost. With oRRbit's digital job-sheet, every device walks in, gets a QR token, and the customer can self-check status via WhatsApp.
2. WhatsApp marketing
We send a status update at every stage. Customers love it. Repeat business doubled.
3. Multi-branch reporting
My owner-dashboard shows live revenue from all 12 outlets. I'm in Goa right now writing this — and I can see Indore-3 just billed ₹4,200.
The numbers
- Devices/month: 80 → 2,000+
- Avg ticket: ₹450 → ₹680
- Staff: 2 → 38
- Customer NPS: 32 → 71